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The nightmare with First Utility continues. I had a call from a… - Echoes of Flavio's Ghost Dreaming
flavius_m
flavius_m
The nightmare with First Utility continues. I had a call from a debt collection agency, no less, this morning. Cue long phone conversation with the debt collectors, first, and then with First Utility Customer Service. Of the two ghost accounts which were supposed to have been deleted, one had been and the other one hadn't. To top it all, FU didn't invoice me for October and on the web site it appears like I am paying 'by direct debit' but I have set up no direct debit and they most certainly haven't got my bank details. I have never seen anything like this, a mess of such legendary proportions. Time after time I am told that this time things will get sorted out, I will get billed normally and it will all be ok. I daren't leave the supplier whilst the situation with the ghost accounts still exists -a neighbour is in that situation and it gets even more horribly tangled.

So I spoke to nice lady at FU Customer Services -at some length; the call must have lasted perhaps half an hour- and she said the problem with the remaining ghost account would be sorted out today, the strange thing about a direct debit which I haven't set up doesn't mean anything and will have no repercussions. Well, I hope so, although given the history of my 'relationship' with First Utility...

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Comments
androktone From: androktone Date: November 2nd, 2012 02:49 pm (UTC) (Link)
Argh you are delaing with it better that I do, I generally start making suicide threats after the first couple of hours..
flavius_m From: flavius_m Date: November 2nd, 2012 09:31 pm (UTC) (Link)
That might still better than my first gut reaction, which is to proffer _homicide_ rather than suicide threats ! :-0
kruku From: kruku Date: November 3rd, 2012 03:41 pm (UTC) (Link)
You could consider making a private criminal prosecution for Blackmail(: They are trying to get you to hand over monies you do not owe them. They are threatening you. This constitutes Blackmail.

Blackmail: http://www.e-lawresources.co.uk/Blackmail.php

Menace: http://legal-dictionary.thefreedictionary.com/Criminal+menace

If you were to do nothing else but research your rights to prosecute under criminal law and gather all the facts into a easy-to-read article (they don't appear to sound that bright to me(: ) and your rights to prosecute them it might well make them sit up and take notice.

Also you addressing all further complaints and any possible legal action to the managing director as well as the incompetent numptys who keep screwing up your account should drop the cat amongst the pigeons.


Edited at 2012-11-03 03:44 pm (UTC)
3 comments or Leave a comment